Initial Disclosure

Who are Rivervale Cars Limited?

Rivervale Cars Limited is registered in England where our Company registration number is 4898201. Our VAT number is 831 9582.10.

We also trade as; Rivervale, Rivervale Leasing, Rivervale Vehicle Contracts, Rivervale Contracts, Rivervale Contract Hire & Leasing, Rivervale Cars Prestige, Rivervale Cars, Business Car Contracts, Rivervale Fleet Management, Rivervale Fleet, Rivervale Prestige, Rivervale Minibus, Rivervale Finance, Rivervale Performance Motorcentre, Rivervale Approved Used Vehicles, Rivervale Maxus, Bosch Car Service Centre, Rivervale Mercedes-Benz Independent Specialists & OSV.

Our contact details are:

We are a member of the British Vehicle Rental & Leasing Association (BVRLA) & our membership number is 1456.

Rivervale Cars Limited is a Credit Broker not a Lender.

Who regulates us?

We are authorised & regulated by the Financial Conduct Authority for consumer credit activities (Firm Reference Number 687598) & an Appointed Representative of AutoProtect (MBI) Limited which is authorised & regulated by the Financial Conduct Authority for Insurance Mediation (Firm Reference Number 312143).

You can check this on the FCA Register by visiting the www.fca.org.uk or by contacting the FCA direct on 0300 500 8082.

What services do we offer?

We can provide information on the following:

Please ask for a list of our funding partners.

We only offer the following products from a limited number of insurers for:

Information to assist with your decision can be provided upon request.

Will you have to pay us for our services?

We do not charge any documentation or administration fees unless otherwise stated.

Commission Disclosure

Rivervale Cars Limited operate as an independent leasing broker & a used vehicle retailer. We are not a lender. We do not provide independent financial advice. We may receive commission & / or quality derived bonus for introducing you to one of our panel of leasing companies or finance providers.

Should you cancel your leasing order, we reserve the right to charge a cancellation fee of £500.00 plus VAT (only applicable to LLP’s, PLC’s & Limited Companies).

What do you do if you have a complaint?

We define a complaint as any expressions of dissatisfaction, whether oral or written & whether justified or not.

Your complaint will be taken seriously, & we will make every effort to resolve the problem straight away.

To help us deal with your complaint as speedily as possible, it would be helpful if you could provide us with as much information as possible.

You can notify us of your complaint through the following channels:
In Writing: Telephone: Email:
Rivervale House, 50 Victoria Road, Portslade, East Sussex, BN41 1XB 01273 433480
complaints@rivervale.co.uk

Following our Complaints procedure, if you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service – www.financial-ombudsman.org.uk

https://www.rivervale.co.uk/complaints-procedure

Are we covered by the Financial Services Compensation Scheme (FSCS)?

We are covered by the FSCS. You may be entitled to compensation for the scheme if we cannot meet our obligations. This depends on the type of business & the circumstances of the claim.

General Insurance advising & arranging is covered for 90% of the claim with no upper limit. Compulsory forms of insurance (e.g. Motor Insurance) are covered for 100% of the claim with no upper limit. Further information about compensation scheme arrangements is available from the FSCS.

Please note – finance products are not covered by this scheme.