What is SMR?
SMR (Service, Maintenance & Repair) is a package offered by Rivervale that provides access to a fully managed network of franchised dealership workshops and non-franchised repairers, ensuring nationwide coverage for vehicle maintenance needs. When choosing the optional maintenance package, all routine work due during the contract term is covered based on manufacturer guidelines and the agreed contract mileage and duration.
What’s Included in the SMR Package?
- Servicing
- Maintenance
- Repairs
- Tyres
- Breakdown cover
Why Choose Rivervale?
Rivervale’s SMR programme is designed to make vehicle management straightforward, consistent and cost effective for both personal and business customers. Managing thousands of vehicles across the UK, Rivervale supports individuals, small businesses and larger fleets with end-to-end vehicle solutions that help reduce costs, improve efficiency and support compliance requirements.
With fixed monthly budgeting and nationwide repair coverage, customers can benefit from greater cost control, reduced administrative burden and the reassurance that their vehicles remain maintained and operational throughout the agreement.
My Vehicle Manger App
Supporting the service is Rivervale’s My Vehicle Manager app, designed to give customers complete visibility and control over their vehicles in one place. The app helps users stay on top of service intervals, MOT dates, maintenance bookings and vehicle management tasks, helping simplify day to day vehicle administration for both individual drivers and fleet operators.
Consistency You Can Rely On
Rivervale prides itself on providing consistency and simplicity when managing vehicles, helping both retail and business customers benefit from dependable support, streamlined processes and reduced vehicle downtime.
Budget Management
With fixed, predictable maintenance costs, Rivervale’s SMR programme helps customers budget more effectively and reduces the risk of unexpected repair bills. This gives both individual drivers and businesses greater confidence to plan ahead and control running costs.
National Coverage
Rivervale’s extensive network of franchised and independent repairers provides nationwide coverage, ensuring vehicles can access maintenance and repairs wherever they are located. This helps minimise downtime and keeps customers moving efficiently across the country.
Effective SMR is About Far More than Just Booking Vehicles into Garages
At Rivervale, close customer support helps reduce overall maintenance spend through detailed management information, cost analysis and proactive support. By monitoring vehicle performance and maintenance trends, opportunities can be identified to reduce unnecessary costs and implement practical solutions that improve efficiency, minimise downtime and support smoother vehicle operations for both personal and business users.
